Cisco Business Edition 6000

Complete collaboration for midsized businesses
Your employees want to connect with co-workers, customers, and business partners from anywhere, using any device. Cisco Business Edition 6000 is more than just an IP phone system. It is an all-in-one solution that solves complex communications challenges for business with up to 1,000 employees.

Platform Model Options

Cisco BE6000 platforms are built on virtualized Cisco Unified Computing System™ (Cisco UCS®) products, which are designed for performance and density over a wide range of company sizes and business workloads. There are three models:

●   BE6000H: Supports eight collaboration application options plus one for provisioning in a single virtualized server platform; maximum capacity of 1000 users, 2500 devices, and 100 contact center agents. Ideal for medium- to large-scale end-to-end collaboration deployments (see Figure 1).

●   BE6000M: Supports four collaboration application options plus one for provisioning in a single virtualized server platform; maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. Ideal for medium-scale end-to-end collaboration deployments.

●   BE6000S: Supports five fixed collaboration applications in a single integrated router/gateway/virtualized blade server platform; maximum capacity of 150 users and 300 devices. Ideal for small-scale “office in a box” collaboration deployments (see Figure 2).

The servers are delivered ready for use, with a preinstalled virtualization hypervisor and preloaded software, ready to install. Specific details of BE6000 platform components are available at the links provided in following section.

Compare Business Edition 6000 models


● Essential communications for small businesses
● Optimized for up to 150 users
● Up to 300 devices
● Supports five fixed-core unified communications applications


● Purpose-built for midsize collaboration
● Optimized for up to 1,000 users
● Up to 1,200 devices
● Supports four collaboration applications, plus one for management


● Built for video-intensive midsize
● Optimized for up to 1,000 users
● Up to 2500 devices
● Supports eight collaboration applications,
plus one for management
Figure 1.      Cisco BE6000H/M: Built for Medium-Scale Collaboration Deployments

The Cisco BE6000 is a packaged solution that comes preloaded with virtualization and applications software. Simply turn on additional collaboration applications as your business needs grow.

Figure 2.      Cisco BE6000S: Built for Small-Scale Collaboration Deployments
This integrated router, gateway, and blade server is ideal for small sites that need basic, entry-level voice and IP telephony capabilities, together with powerful, easy-to-use collaboration tools.


The collaboration applications in the BE6000 platform models are licensed on a per-user basis. Each BE6000 customer may purchase a choice of highly discounted Cisco User Connect Licenses (UCL) or Cisco Unified Workspace Licenses (UWL) for the first 35 users of foundation applications listed in the following section. You can purchase additional applications and user licenses a la carte, based on BE6000 model type.

Foundation Applications

The following applications are typically used together to deliver the core unified communications features of each BE6000 solution:

●   Cisco Unified Communications Manager (Cisco Unified CM) is the call-processing engine of Cisco’s Collaboration Architecture. It extends voice and video features to network devices such as IP phones, telepresence endpoints, media-processing devices, gateways, and multimedia applications. Cisco Unified CM is equipped for use with the Instant Messaging (IM) and Presence Service. In addition, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through its open telephony APIs.

●   Cisco Unified Communications Manager IM and Presence Service provides embedded standards-based enterprise instant messaging (IM) and network-based presence. The service is secure, scalable, easy to manage, and rich in features. It’s tightly integrated with Cisco Jabber® desktop and mobile instant messaging and presence clients and the Cisco Jabber Software Development Kit (SDK). Collaboration clients such as Cisco Jabber use products from the Cisco collaboration portfolio to perform many functions, such as instant messaging, presence, click-to-call, phone control, voice, video, visual voicemail, and web collaboration.

●   Cisco Unity® Connection integrates voice-messaging and voice-recognition functions to provide continuous global access to calls and messages. Its advanced convergence-based communication services allow you to use natural-language voice commands to place calls or listen to messages in hands-free mode and to check voice messages from your desktop, either from your email inbox or using a web browser. It also provides robust Auto-Attendant functions, including intelligent routing for incoming calls and easily customizable call-screening and message-notification options.

●   Cisco Prime® Collaboration Provisioning provides an automated process for initial deployments and for ongoing moves, adds, changes, and deletions. An intuitive user interface provides a single view of a subscriber and the subscriber’s services. Cisco Prime Collaboration Provisioning significantly accelerates site rollouts and dramatically reduces the time required for ongoing changes. The result? Exceptional productivity gains and lower operating expenses. In addition, Cisco Prime Collaboration Provisioning simplifies the tasks, allowing organizations to optimize IT resources and further reduce total cost of ownership.

●   Cisco Prime Collaboration Deployment is an application that is designed to assist in the management of unified communications applications. It allows you to perform tasks such as migration of older software versions to new virtual machines, fresh installs, and upgrades of existing applications.

●   Cisco Licensing (including Cisco Prime Licensing Manager) makes usage and reporting simple. Licensing Manager provides a centralized, at-a-glance view of compliance and allows for redistribution of licensing among supported products. User licensing—based on user profiles—aligns with Cisco User Connect Licensing (UCL) and Cisco Unified Workspace Licensing (UWL) purchasing models.

Additional Collaboration Options

To complement the core unified communications applications detailed previously, you can also choose to deploy the following collaboration applications with the BE6000M and BE6000H models:

●   Cisco Expressway is an advanced gateway that helps make collaboration as simple, secure, and effective outside the organization as it is inside. Expressway provides remote access to mobile users and teleworkers, without the need for a separate VPN client. It supports business-to-business and business-to-consumer collaboration, and video interoperability with third-party standards-based systems. Expressway also enables seamless hybrid collaborationexperiences, connecting on-premises unified communications assets to Cisco Spark and Cisco WebEx® cloud services.

●   Cisco TelePresence® Server helps make video pervasive for all users, from browser to boardroom. It supports multiparty high-definition (HD) videoconferencing capabilities as a co-resident application. Flexible licensing options allow you to deploy conferencing in the way that best suits your needs. Cisco TelePresence Server can be licensed in conjunction with Cisco TelePresence Conductor on a per-user basis for high-quality small-group ad hoc and MeetMe conferencing, either with Cisco Unified Workspace Professional Licensing, Personal Multiparty conferencing, or on a concurrent call (screen) basis.

●   Cisco TelePresence Conductor simplifies and enhances conference resource management, making conferences easy to join and administer. It uses knowledge of all available video conferencing resources and their capabilities to help ensure dynamic, intelligent conference placement and optimum resource usage.

●   Cisco TelePresence Management Suite offers flexible scheduling capabilities for video meetings, including the ability to integrate with Microsoft Exchange and Microsoft Office 365. It also works alongside Cisco TelePresence Conductor to enable user self-service personalization of individual conferencing environments (Cisco Collaboration Meeting Rooms).

●   Cisco Unified Contact Center Express provides high-quality call center capabilities, including agent-based services as well as fully integrated self-service applications, sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), customer voice portal (CVP), and computer telephony integration (CTI).

●   Cisco Unified Attendant Consoles provide the human attendant console operator with the tools to quickly accept and effectively dispatch incoming calls to individuals across the organization.

●   Cisco Emergency Responder helps assure that Unified Communications Manager sends emergency calls to the appropriate United States Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary. The system automatically tracks and updates equipment moves and changes, helping ensure better compliance with legal or regulatory obligations and reducing the risk of liability related to emergency calls as a result.

●   Cisco Paging Server provides paging capabilities for all users. It supports basic and advanced paging features. Basic paging features require no license and allow point-to-point or group audio paging between groups of up to 50 Cisco IP phones. An advanced paging license allows unlimited paging groups. It also makes possible other advanced functions, including paging to overhead analog and IP speakers, bell scheduling, prioritizing emergency notifications with the call-barge option, prerecorded and text-only pages, integration with social media sites for notification, email and Short Message Service (SMS) mass notification and all-number monitoring, Emergency Services alerting, and integration with Cisco Jabber clients.

In addition, when used with a Cisco UC Virtualization Hypervisor Plus license, BE6000M and BE6000H platform models support co-residency of approved third-party collaboration applications as described in the Co-Residency Policy. Virtualization Hypervisor Plus licenses may be replaced with a higher-tier feature edition to host any application if required.

Solution Specifications: System Capacity

Tables 1 and 2 list the system capacities supported by the BE6000 platform models. For solution design guidance and deployment models, please refer to the Preferred Architecture for Midmarket Collaboration and Cisco Validated Designs guides. The Cisco Solutions Reference Network Design (SRND) guides and the Cisco Collaboration Virtualization document are also available for more advanced implementations, as required.

Table 1. Cisco BE6000M and BE6000H Models System Capacity



Maximum number of users


Maximum number of mailboxes and voicemail ports

1000 mailboxes and 24 voicemail ports

Number of contact center agents


Number of presence users


Number of devices supported

BE6000H: 2500 devices

BE6000M: 1200 devices

Maximum number of co-resident applications

BE6000H: Choice of up to nine applications (eight collaboration + one provisioning)

BE6000M: Choice of up to five applications (four collaboration + one provisioning)

Table 2. Cisco BE6000S Model System Capacity



Maximum number of users


Maximum number of mailboxes and voicemail ports

150 mailboxes and 24 voicemail ports

Number of presence users


Number of devices supported


Maximum number of fixed applications

Fixed combination of five applications: Cisco Unified Communications, Cisco Unity Connection, Cisco Instant Messaging and Presence Service, Cisco Paging Server, plus Cisco Prime Collaboration Provisioning (management). Additional Cisco and third-party applications are not supported


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